Mincon holds itself to the highest standards for performance and quality, ensuring our customers consistently receive the most-reliable and longest-lasting rock drilling tools in the world. To achieve this, we are driven by a policy of continuous innovation and improvement in our products, value-added benefits, and customer service.
Mincon Group plc Quality Policy
Mincon Group will:
- Establish and maintain systems to fully deliver on all aspects of customers’ needs
- Establish and maintain systems which are customer-focused and lead to the delivery of the customer requirements in a structured orderly manner
- Ensure the systems and structures are maintained and resourced to meet global standards
- Review the effectiveness and continually improve aspects of the management system
- Establish systems for the setting and assessment of appropriate quality objectives relevant to our customers’ business needs
In addition, staff at Mincon Group, through a team effort will strive to understand:
- Specific requirements for each of our customers
- The importance and value of every customer
- Customer requirements for the delivery of products and services
